We Can Help With

 

Advice and Support

  • Welfare Benefit Rights - Check what you can claim and get help with applications, reviews, or benefit problems.

  • Housing - Understand your housing options and get help to prevent eviction or resolve housing issues.

  • Community Care - Access services and support that help you stay safe, independent and well at home.

 

Digital Support

  • Help using online council and government services

  • Booking housing repairs and services

  • Reporting changes to your circumstances

  • Applying for free or discounted public transport, Blue Badge & Taxi Card

 

Referrals and Crisis Support

We can refer you for specialist help with:

  • Repossession or eviction

  • Bailiff action

  • Debt & financial difficulties

  • Utility disconnection (gas, electricity, water)

 

How to Access the Service

Appointments Only

  • Available: Mondays & Tuesdays

  • Opening Hours: 9:30 am – 1:00 pm | 2:00 pm – 5:00 pm

  • Phone: 020 8459 4201 

  • Book an Appointment:
    Call during service hours to schedule your appointment.

📍 Address: Rear of 108 High Road, Willesden, London, NW10 2PP

 
Outreach Welfare Benefits Service

New residents: Please attend our sessions to access support. Tickets are issued on a first-come, first-served basis.

Locations & Times:

📍Willesden Green Library – 95 High Road, Willesden Green, London, NW10 2SF
     Monday: 9:30 am – 1:00 pm | 2:00 pm – 5:00 pm

Note: Tickets are available at 8:30 am

📍Harlesden Library – Craven Park Road, Harlesden, London, NW10 8SE
    Wednesday: 9:30 am – 1:00 pm | 2:00 pm – 5:00 pm

Note: Tickets are available at 9:00 am

 

Food Bank Vouchers

If you're struggling to afford food, you are not alone. We can provide e-voucher through our partnerships with Ealing Food Bank or refer you to Sufra NW London Food Bank .

How to Access:
Simply speak to a member of our team during any of our services, and we’ll guide you through the process.

 

Universal Credit Training

We offer a free session to help you understand Universal Credit and feel more confident managing your finances.

In this session, you will learn how to:

  • Understand how Universal Credit works
  • Know your responsibilities and what is expected of you
  • Avoid sanctions and protect your income
  • Make informed decisions and prevent financial difficulties

Next training: 24 September 2026
Register your interest: info@bhcac.org.uk